Terms and conditions

Products and handmade variation

Every doll is crocheted by hand for your order. Nothing is made in advance and nothing is held in stock, so the doll you receive is made after you buy it. Small differences in color, stitching, measurements and facial details are part of that and are not defects. Product photos are representative; screen colors may vary.

Orders and pricing

Prices may change before an order is accepted. We may decline or cancel an order affected by an obvious pricing error, suspected fraud, a material we cannot source or a delivery restriction, and will refund in full any amount already paid.

Payment

Payment is completed at checkout through Stripe, or through PayPal where that option is shown. Card and account details are never handled by this site. An order is only confirmed once the payment provider reports the payment as successful, and an unpaid order may be cancelled.

Production, shipping and customs

A doll takes about 3 weeks to make, then about 1 week in tracked transit — roughly 4 weeks in total. These are estimates, not guarantees. Shipping is charged at $10 for the first doll and $5 for each doll after it. Customers are responsible for accurate addresses and for any import duties, VAT or local charges not collected at checkout.

Intellectual property

Photographs, text and original character designs remain the intellectual property of 95zRust or their respective owners.

• Reproducing our designs for wholesale or factory production is not permitted without written approval.
• Our photographs may not be reused without written approval.

Accounts and acceptable use

You are responsible for your account credentials and the accuracy of information you provide. Do not misuse the site, interfere with its operation, scrape protected content or use it for unlawful activity.

Cancellations, liability and disputes

We do not accept returns or exchanges, because each doll is made for one order. You may cancel within 12 hours of purchase for a full refund, and a damaged or incorrect parcel is always put right; both are set out in our Refund policy. To the extent permitted by law, 95zRust is not liable for indirect or consequential losses. Nothing in these terms limits rights that cannot legally be excluded. These terms are governed by the laws of Vietnam, subject to mandatory consumer protections in your location.