Friendly order support
How can we help?
Questions about personalization, sizing or an order are always welcome.
Send a note
We usually reply within two business days.
Useful answers
Frequently asked questions
How long does an order take?
Making an item usually takes 2–3 weeks, followed by approximately 7–10 days in transit.
What are the dolls made from?
Soft yarn and cotton filling. Small handmade variations are expected.
Where do orders ship from?
Orders ship from Vietnam and currently include free shipping.
Can I return an order?
Made-to-order items do not accept returns, exchanges or cancellations.
Can I personalize a doll?
Yes. Choose the personalized listing and describe the requested details.